So, you started to lose it working in customer service and have started questioning your life decisions. Congratulations! You are part of the 82% of teenagers that hate working with customer service according to Blueprint. But don’t worry, I’ve been there and after some time I have come to learn some tricks to keep my sanity.

1. Selective Hearing

Not every complaint or unnecessary rant deserves a reaction. Just master the art of nodding, smiling, and saying “I’m sorry” and “I understand.”. There is no point in arguing or losing your cool because someone is having a bad day. This skill helps you have some peace of mind and avoid adding unnecessary problems to your life. 

2. The Customer is (Sometimes) Right

We’ve heard the infamous phrase “The customer is always right.” But let’s be honest, sometimes they are soooo WRONG that you just want to scream at them. The trick is to pretend they are right with a smile and offer a solution. Remember that at the end of the day, their issue is NOT your problem to take it home, so when you get through this situation silently reward yourself for keeping your cool. Be the bigger person, always.

3. Take deep Breaths (or a Snack Break)

When you notice that you are having a bad day, take a breather. Personally, I catch myself in a very depressive mood when I am hungry, but as soon as I have something to eat I become another person. A few seconds to reset or just step away from people are crucial to prevent you from making mistakes you will regret. 

4. Find a Work Buddy

Surviving customer service is easier when you have someone to go through it with you. Especially to exchange the “Did that just happened” look. Having someone who understands the struggle makes the shift a little bit more bearable. 

5. Laugh It Off and Move On

At the end of the day, no matter how bad a customer’s attitude was, remind yourself that the shift will end, and they will still be the kind of person that yells at cashiers over five cents. Take that paycheck, laugh about it later, and don’t let the negativity follow you home. 

Working in customer service builds patience, resilience, and definitely a great sense of humor. You will come to meet great people along the way that will teach things that will stick forever with you. So, take a deep breath, keep smiling, and let’s hope that your sanity stays with you!